PSBA
The project was the precursor to the redevelopment of the rest of the intranet as well as a migration to SharePoint Online.
The challenge
A key focus for this project was to improve the usability and findability of content while working with the requirements for the solution to:
- fit within the wider PSBA intranet
- avoid custom development that would create a maintenance overhead
- not impact the upgrade path to SharePoint Online.
The approach
The outputs of the project were predicated on getting a good understanding of user and stakeholder needs. A group interview with the Business Service Division executive leadership team set expectations for the project, while interviews with staff from the Queensland Police Service and Queensland Fire and Emergency Services helped identify what content was useful and where content was missing.
The outcome
Key improvements included:
- a new information architecture to reflect how agency staff group and find information
- reviewed and improved content, including new pages to reflect gaps identified from user interviews and an emphasis on functions rather than organisational units
- contact details on every page to enable users to get help from the right people
- accordion functionality to improve scan-ability on longer pages
- visual quick links to funnel users into key content.