Acaché
While predominantly based in Brisbane, Acaché does not have a physical office space. Instead they rely on their SharePoint Online environment, The Cache, to serve as a virtual office for the whole company.
The challenge
Acaché, while predominantly based in Brisbane, does not have a physical office space, and so relies on their SharePoint Online environment, The Cache, to serve as a virtual office for the whole company.
The existing solution was Acaché’s central source of corporate policies and company news, as well as being the primary platform for collaboration between team members on each project. While the original site accommodated these needs, user experience made information difficult to locate, which meant employees were reluctant to adopt The Cache.
The approach
The team recommended simplification of The Cache’s information architecture and designed a user interface and term store-driven navigation that greatly improved user experience to help staff find relevant information and provide them with visual cues so they could easily identify where they are in the wider system.
- site metadata is applied
- lists and libraries are created, with any content types applied and workflows configured
- web parts are configured and placed on the site’s home page
- each site is created using the most up-to-date SharePoint site template.
Responsive design
With no physical office and employees needing to access the system in a variety of contexts, it was important The Cache was accessible across all platforms. We made sure to prioritise responsive design throughout our development process, making sure no user was disadvantaged by the technology they were using.
User adoption
Even though The Cache is integral to the everyday workings of Acaché, discussions with employees showed that user adoption was still a challenge. Personalisation was key to convincing employees of the value of The Cache, so our team integrated functionality like Office Delve and document prioritisation to ensure every user’s experience was unique and catered to their individual needs.
Office 365 solutions
By utilising standard SharePoint capabilities and web parts, such as team sites and Yammer, we developed a solution that maintains consistency and forward compatibility.
The outcome
The system is now a dynamic environment that changes to suit individual needs, while also ensuring that everyone can access organisation-wide information with ease. Employees are engaging with each other more and more through Yammer and project assignment sites, making Acaché’s collaborative approach to projects much easier to implement.