MAX Solutions
This information gave us the insights to create an improved user experience that has allowed more job seekers to connect with new jobs and caused a shift in how MAX Solutions approach user experience research.
The challenge
Our challenge was to review the usability of the existing product by talking to MAX Connect users, combining their feedback and our skills to implement a simpler, user-friendly system interface.
The approach
User insights
By engaging with both job seekers and MAX Employment staff, and observing how they actually used MAX Connect, we uncovered the motivations behind users’ decisions while using the system.
Expertise in design development
Understanding the needs and thought processes of the users is useless information on its own. By combining the insights developed during observations with best practices in usability we were able to quickly develop new designs and functionality to be tested.
Iterate and test
Every major change to design and functionality was tested with real users in their own environment to understand how the changes impacted their experience with the system. Where problems persisted, new solutions were developed and again tested by users.
Finalise
With design and testing complete, and the user seal of approval, the updated interfaces went live for users across Australia in May 2016.
The outcome
The immediate jump in both staff and job seeker satisfaction with MAX Connect as a result of our work highlights the importance and benefits of our rigorous user experience testing methodology. MAX Solutions now sees the early gathering of user needs and testing of proposed solutions as an essential part of any new project.