MAX Solutions
MAX Solutions needed to redevelop its intranet so it could become a central business tool that reduces inefficiencies and aligns the ways employees work across Australia.
The challenge
It was essential the organisation redeveloped its current intranet to create a single source of truth for all processes and standards, leverage the technical capabilities of SharePoint to automate manual processes, and provide easy-to-find information that allows users to self-serve.
The approach
User research
The first of these activities was an intranet team workshop – a group interview with key members of the MAX Solutions team to identify current standards of the intranet as well as a vision and roadmap for improvements.
Content audit and gap analysis
An audit of the existing Office 365 and on premise environments, coupled with responses from stakeholders and users, formed the basis of a content gap analysis. This gap analysis highlighted areas where there was a mismatch between available content and user needs, helping guide new content development.
Information architecture
From this initial stage of user research, we ran several card-based activities to develop an information architecture (IA) that better supported user needs.
Wireframes and conceptual graphic design
From this IA we identified the basic page styles that the intranet required, such as a home page, content page, and other pages that related directly to the intranet’s needs.
We then created wireframes, which are essentially bare-bones representations of how site elements would be laid out on each of the page styles at a generic level.
The outcome
Apart from helping MAX Solutions’ developers to build a new intranet, the team highlighted a number of recommendations around content strategy, governance, search configuration, and user experience the intranet team can use as part of their SharePoint roadmap.