Bolton Clarke
This case study looks at how high levels of trust and a rapid development approach using Microsoft’s Power Platform became an important part of COVID-19 management.
The challenge
They wanted to maintain a safe environment, and had the following questions which needed urgent answers:
- How do we ensure that visitors to our residential facilities are not infectious?
- How do we ensure employees are not reporting for work when unwell?
- How do we provide the right levels of personal protective equipment (PPE) to all staff?
- How do we track and report on clients and staff that are put into isolation because they either display symptoms or have a close contact?
- How do we manage employees who are in a high-risk category for COVID, or are stood down because they are unwell?
The approach
Visitor screening app
They provide their contact details, along with additional questions including places of work or travel, travel to a COVID hotspot or contact with a positive case and a declaration of any existing symptoms. Crucially, the app evaluates the answers and grants or denies entry to the person. All the records are stored in a SharePoint list, to allow future contact tracing if required.
PPE stocktake app
Their challenge was that it was distributed across their sites. The PPE stocktake app allowed a central view of PPE consumption and the ability to see opportunities to transfer supplies between facilities when stocks were at a critical level. The data that underpinned the reporting was collected by staff at facilities via a regular count of the quantity of the essential items.
Infection tracking app
- information was required for daily government reporting
- the clinical teams required a view of where facilities had to isolate residents and how they were faring.
The infection tracking app integrated with their clinical system so that a user at a Bolton Clarke facility could select the resident and use the app daily to report on any symptoms, temperature, where pathology results had been requested and the pathology result outcome. The clinical team then had an up-to-date view of people and areas at risk and could provide extra equipment and support where required.
The outcome
- increased visibility of the risk to their staff and residents
- efficient handling of limited PPE resources
- being able to rapidly respond to the changing environment and restrictions placed on residential facilities.